Terms of Service
Welcome to wd24.watchhousesale.com. These Terms of Service govern your use of our website and your purchase of products from Ka Lai Limited.
1. Acceptance of Terms
By accessing wd24.watchhousesale.com or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these Terms of Service, you must not use wd24.watchhousesale.com or purchase any products.
2. Eligibility
You must be at least 18 years old to place an order on wd24.watchhousesale.com. By placing an order, you represent that you are 18 years of age or older and that you have the legal capacity to enter into a binding contract.
3. Products and Orders
All products displayed on wd24.watchhousesale.com are睡衣 (sleepwear) items. Product descriptions, prices, and availability are subject to change without notice. Ka Lai Limited reserves the right to refuse or cancel any order for any reason, including product unavailability or pricing errors.
When you place an order, you receive an order confirmation via email. This confirmation does not constitute acceptance of your order. A binding contract of sale is formed only when Ka Lai Limited ships the products and sends a shipping confirmation email.
4. Pricing and Payment
All prices on wd24.watchhousesale.com are listed in the currency indicated on the website and do not include applicable taxes or shipping fees. You are responsible for all taxes and shipping costs. Payment must be made in full at the time of order placement. Accepted payment methods include PayPal and other methods specified on wd24.watchhousesale.com. Ka Lai Limited uses third‑party payment processors. Your payment information is handled according to the processor’s security standards.
5. Shipping and Delivery
Ka Lai Limited ships to addresses specified during checkout. Estimated delivery times are provided for reference only. Ka Lai Limited is not liable for delays caused by carriers, customs, or other events beyond its control. Title and risk of loss pass to you upon delivery to the carrier.
6. 14‑Day Unconditional Refund Policy
You have the right to return any product purchased on wd24.watchhousesale.com for a full refund within 14 days of the date you receive the product. This 14‑day refund period is unconditional. You do not need to provide any reason for the return.
To exercise your 14‑day unconditional refund right, you must contact [email protected] within 14 days of receiving the product and request a return authorization. The product must be returned in its original condition, unworn, unwashed, and with all original tags attached. You are responsible for return shipping costs unless the product is defective or the return results from an error by Ka Lai Limited.
Returns must be shipped to the following address:
28/F, Legend Tower, 7 Shing Yip Street, Kwun Tong
If you fail to request a return authorization within 14 days of receiving the product, you lose your right to a refund under this 14‑day unconditional refund policy.
7. Refund Processing Time
Once Ka Lai Limited receives the returned product and verifies its condition, a refund will be processed. The refund processing time and the time for the refunded amount to appear in your customer account require at least 14 days from the date Ka Lai Limited receives the returned product. No refund is issued until the product is received and inspected.
8. PayPal Refunds
If you made your payment via PayPal, the refund to your PayPal account requires at least 14 days from the date Ka Lai Limited processes the refund. Due to local legal requirements in certain jurisdictions, PayPal refunds may require up to 30 days in some regions. The exact duration depends on the laws applicable to your location. Ka Lai Limited has no control over PayPal’s processing timeline once the refund is initiated.
9. Defective or Incorrect Products
If you receive a defective product or a product that does not match your order, you must contact [email protected] within 7 days of receiving the product. Ka Lai Limited will provide a replacement product or a full refund, including return shipping costs. This defective product policy does not extend your 14‑day unconditional refund period.
10. Privacy and Data Protection
Your use of wd24.watchhousesale.com is also governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. The Privacy Policy explains how Ka Lai Limited collects, uses, and protects your personal information.
11. Prohibited Conduct
You agree not to:
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Use wd24.watchhousesale.com for any unlawful purpose.
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Interfere with the operation of wd24.watchhousesale.com or attempt to gain unauthorized access to any system or data.
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Transmit any viruses, malware, or other harmful code.
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Scrape, copy, or reproduce any content from wd24.watchhousesale.com without written permission from Ka Lai Limited.
12. Disclaimer of Warranties
wd24.watchhousesale.com and all products sold on wd24.watchhousesale.com are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Ka Lai Limited disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non‑infringement. Ka Lai Limited does not warrant that wd24.watchhousesale.com will be uninterrupted or error‑free.
13. Limitation of Liability
To the maximum extent permitted by applicable law, Ka Lai Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits or data, arising from your use of wd24.watchhousesale.com or your purchase of products. Ka Lai Limited’s total liability for any claim arising from these Terms of Service or your purchase shall not exceed the amount you paid for the product giving rise to the claim.
14. Indemnification
You agree to indemnify and hold harmless Ka Lai Limited and its officers, employees, and agents from any claims, damages, losses, or expenses arising from your breach of these Terms of Service or your violation of any law or third‑party rights.
15. Governing Law
These Terms of Service and any dispute arising from or relating to these Terms of Service, your use of wd24.watchhousesale.com, or your purchase of products are governed by the laws of Hong Kong. No other jurisdiction’s laws apply. Any legal action or proceeding shall be brought exclusively in the courts of Hong Kong. You irrevocably consent to the personal jurisdiction of such courts.
16. Dispute Resolution
Any dispute, claim, or controversy arising out of or relating to these Terms of Service or the products sold on wd24.watchhousesale.com shall first be attempted to be resolved through good‑faith negotiations between you and Ka Lai Limited. If the dispute cannot be resolved within 30 days of a written notice, either party may bring a claim in the courts of Hong Kong as specified in Section 15. No arbitration or alternative dispute resolution method other than court litigation is available.
17. Changes to These Terms of Service
Ka Lai Limited reserves the right to update or modify these Terms of Service at any time without prior notice. The latest version of these Terms of Service will be posted on wd24.watchhousesale.com with the “Last updated” date. Your continued use of wd24.watchhousesale.com after any changes constitutes your acceptance of the new Terms of Service.
18. Severability
If any provision of these Terms of Service is found to be unenforceable or invalid under Hong Kong law, that provision shall be severed or enforced to the minimum extent possible, and the remaining provisions shall remain in full force and effect.
19. Entire Agreement
These Terms of Service, together with the Privacy Policy, constitute the entire agreement between you and Ka Lai Limited regarding your use of wd24.watchhousesale.com and your purchase of products. No prior agreements, representations, or communications, oral or written, shall have any effect.
20. Contact Information
If you have any questions regarding these Terms of Service, please contact Ka Lai Limited at [email protected] or by mail at 28/F, Legend Tower, 7 Shing Yip Street, Kwun Tong.