Refund and Returns Policy

Shipping

All orders placed on wd24.watchhousesale.com are processed within 1–2 business days. Delivery times vary by destination: 3–7 business days for standard shipping. Shipping costs are calculated at checkout based on the delivery address and order weight. A tracking number is sent to your email address once the order ships. Ka Lai Limited does not ship to P.O. boxes or freight forwarders. International shipments may incur customs duties or import taxes. These fees are the sole responsibility of the buyer. Ka Lai Limited does not collect these charges and cannot predict their amount. Contact your local customs office for details before placing an order.

Returns

Ka Lai Limited offers a 14‑day return policy for all pajama products. This period begins on the day you receive the item. To be eligible for a return, the product must be unused, unworn, unwashed, and free of any stains, odors, or damage. All original tags and packaging must be intact. The following items are not returnable: final sale products, gift cards, and items marked as non‑returnable on the product page.

Return Process

Follow these steps exactly to return an item:

  1. Contact customer support at [email protected] within 14 days of delivery. Include your order number, the SKU of the item you wish to return, and a clear photo showing the item’s condition.

  2. Ka Lai Limited will reply within 2 business days with a Return Authorization Number (RMA). Write this RMA clearly on the outside of the package. Do not send the return without an RMA. Packages without an RMA will be rejected and returned to you at your expense.

  3. Pack the item securely in the original packaging or a similar rigid box. Include a copy of the original packing slip or the order confirmation email.

  4. Ship the package to the following address:

    Receiver: Ka Lai Limited
    Return Address: 28/F, Legend Tower, 7 Shing Yip Street, Kwun Tong
    Phone: +852 5188 6604

  5. You must pay all return shipping costs. Ka Lai Limited does not provide prepaid labels. We recommend using a trackable shipping service. Ka Lai Limited is not responsible for lost or damaged return shipments.

  6. Once the returned package is received and inspected, Ka Lai Limited will send you a confirmation email. Inspection takes 3–5 business days from delivery.

Refunds

A refund is issued only after the returned item passes inspection. Refunds take a minimum of 14 days from the date Ka Lai Limited receives the return. The total timeline from your shipment date to the refund reaching your account may be longer. Below is the minimum time required for each step:

  • Return shipping time to Ka Lai Limited: varies by carrier (typically 3–7 business days)

  • Inspection period: 3–5 business days

  • Refund processing by Ka Lai Limited: 14 days minimum

The refund amount equals the purchase price of the returned item. Original shipping charges are non‑refundable. The cost of return shipping is your responsibility and will not be reimbursed.

Refund Method and Timing

  • Credit card payments: Refunds appear on your credit card statement within 14–30 days after Ka Lai Limited issues the credit. Your bank’s processing time determines the final posting date.

  • PayPal payments: Refunds to PayPal accounts take a minimum of 14 days from the date Ka Lai Limited initiates the refund. Certain jurisdictions require a 30‑day refund period for PayPal transactions. In those regions, Ka Lai Limited complies with the local legal requirement of 30 days. The longer period applies automatically based on your billing address. You will be notified by email if the 30‑day rule applies to your order.

  • Store credit or gift cards: Refunds for items paid with a gift card are issued as store credit to your Ka Lai Limited account. Store credit never expires.

Exceptions and Non‑Returnable Items

Ka Lai Limited does not accept returns for intimate apparel items if the hygiene seal is broken. All pajama bottoms and bodysuits have a sealed hygiene strip. Removal or damage of this strip voids the return eligibility. This restriction does not apply if local consumer protection laws override such policies. In those cases, the buyer must provide written notice within 7 days of delivery along with documented evidence of a manufacturing defect.

Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, contact [email protected] within 48 hours of delivery. Provide your order number, a description of the issue, and clear photographs of the damage or the incorrect product. Ka Lai Limited will issue a full refund or send a replacement at no cost. Return shipping for defective or incorrect items is paid by Ka Lai Limited. A prepaid return label will be provided. This policy does not require the 14‑day minimum refund period; refunds for defective items are processed within 7 business days.

Final Notes

Ka Lai Limited does not offer exchanges. To exchange an item, return the original product following the return process above and place a new order on wd24.watchhousesale.com. This ensures the fastest delivery of the correct size or color. All return and refund policies stated here are final and apply to every order unless superseded by a mandatory consumer protection law in your jurisdiction. For any questions, contact [email protected] before initiating a return.